So perhaps you are on the board of a California Homeowners Association and you are tired of the same old same old management company that you've had for the past ten years. You call them and you don't get calls back. They don't give updates nor seem energetic about their job, when their job is supposed to be to serve and help you. It is possible that the Homeowner Association management company you have was inherited from past board members. They hired the management company because they liked a specific manager, but that manager no longer works for the management company.
I could go on and on as to why things aren't working out, but the number one problem for California Homeowners Association management companies who have failed is---LACK OF COMMUNICATION. We all struggle with communication and it can be for any number of reasons. For some they get so involved in the day to day work that they overlook the need to communicate. For others, it's because they're just not doing the needed work, so they just don't want to call you back. Or maybe the home owner association management company has grown too much and you are a small fish in their pond.
So now it's your job to look for a new management company. My suggestion is to meet with the current board and past board members and start with a list of likes and dislikes. Knowing what worked in the past and what didn't work is very helpful. When interviewing homeowner association management companies, find out about the experience of the individual managers and what kind of support the company offers. You will also want to ask about what kinds of software and systems are used to support your board and to provide you with the best up to date information available. Not only should you interview the company's executive management team but also talk with the prospective manager that is being proposed for your HOA.There needs to be a personality fit between your board and the proposed manager. If there isn't, but you like the management company overall, then you could request a different manager. Picking a manager is like picking new shoes, make sure you get the one that fits or you'll be uncomfortable! Here at The Hignell Companies, we value relationship with our clients and work on being the best fit possible. For more information on how we could take care of your California Homeowners Association, visit our website.